- Items must be returned within 28 days of receiving purchased item. Purchased item must be returned in the original condition, items that are damaged or altered will not be accepted and will be sent back to the customer.
- In the unlikely case of receiving a damaged or faulty product please contact firstname.lastname@example.org prior to returning purchased item.
- In the unlikely event that your item gets lost on the way back to our warehouse, we recommend you obtain proof of postage.
- Please allow 10 working days for us to receive your returned item. Once we have received the returned item, it will take 3-5 working days for you to receive a full refund subject to the conditions above.
- We reserve the right to refuse a refund if the rules and regulations in the return policies are not upheld.
- Should you wish to return an item, please contact us immediately on email@example.com
- Once the returned item is received and inspected, we will send you an email notifying you whether or not your refund will be processed.
Terms and Conditions
- Customers that purchase products from the KVNG online store are responsible for ensuring that products in their possession are handled with care. Please make sure that you send the package via a delivery method which completely protects the item.
- Please send the package using recorded delivery and ensure you have proof of postage.
- Failure to receive the goods within 14 days of receipt will result in a refund rejection.
- In order for your refund to be processed, the product must be returned to us undamaged, unworn and in the same condition it was sent in. Failure to do this will unfortunately result in your refund not being processed.
- It is the customers responsibility to cover shipping costs for returning a item. This cost will be deducted from your refund.
Sale items (if applicable)
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- Please ensure the shipping address is correct as it will not be possible to redirect orders once they have been sent out.